Delete your account and data

You can ask us to delete your Prime POS account and store data (including the Prime POS Android app, provided by PRIME HUB Inc.) as follows.

How to request deletion

1. From the email address you registered as the store owner, contact [email protected].
2. Use the subject "Account deletion request" and include your store name and store code.
3. We may email you to confirm that the request comes from you.
4. We delete the data within 30 days and email you when it is done.

What is deleted

• The owner account (name, email address, password)
• Staff accounts and PINs
• Store details, menus, photos, tables and printer settings
• Order, payment and sales records, and online booking and delivery records (including customers' names and phone numbers)
• The uploaded food business permit image

What is kept, and for how long

• Copies in our safety backups are erased within 30 days of deletion.
• Billing and payment records for the Pro plan are kept for 7 years, as Japanese tax law requires. We never store card numbers.

Deleting some data but keeping your account

You can delete menu items, staff, bookings and more at any time from your dashboard. To have your sales data cleared, contact us at the address above.

See our Privacy Policy for how we handle personal information.

Last updated: October 29, 2026
PRIME HUB Inc.