Terms of Service

This is a translation for convenience. If there is any difference, the Japanese version prevails.

These Terms of Service ("Terms") set out the conditions for using Prime POS ("Service") provided by PRIME HUB Inc. ("we"). By using the Service you ("User") agree to these Terms.

1. Scope

These Terms apply to all matters between us and the User concerning the Service. The plans and notices we publish on the Service form part of these Terms.

2. Registration

A contract is formed when we approve your registration made in the way we specify. We may refuse a registration, without giving reasons, if the information is false or incomplete, a required document such as a food business permit is missing, the applicant has broken these Terms before, or we otherwise consider it inappropriate.

3. Accounts

You are responsible for your email address, password, store code and staff PINs. Any action taken with them is treated as your own.

4. Plans and payment

  1. The Service has a free "Free" plan and a paid "Pro" plan. The features and limits of each are as shown on the pricing page.
  2. Pro costs ¥1,400 per month or ¥14,000 per year per store, tax included.
  3. Pro is paid by credit card through our payment provider and renews automatically for the same period until cancelled.
  4. Payments are not refunded except where required by law.
  5. We will give at least 30 days' notice of any price change, on the Service or by email.

5. Free trial

Each store can use Pro free for 30 days, once. When the trial ends, the store moves to the Free plan unless you sign up for Pro.

6. Cancellation and end of Pro

  1. You can cancel Pro any time from your dashboard. Pro stays available until the end of the period already paid.
  2. If a payment cannot be confirmed, the store moves to the Free plan after 7 days' grace.
  3. Moving to the Free plan does not delete your data; only the Pro features stop.

7. Prohibited conduct

8. Your data

  1. Menus, sales, customer information and other data you enter ("User Data") belong to you.
  2. We handle User Data only as needed to provide, maintain and improve the Service and to deal with problems.
  3. You are responsible for handling the personal information of your own customers properly.

9. Changes and suspension

We may suspend all or part of the Service without notice for maintenance, failures, natural disasters or other unavoidable reasons. We may change or end the Service; if we end it, we will give reasonable notice in advance.

10. Disclaimer

  1. We do not guarantee that the Service suits a particular purpose, always works correctly or is free of defects.
  2. You are responsible for checking sales totals, tax amounts and receipts produced by the Service, and for your own tax filings.
  3. We are not responsible for damage caused by things outside our control, such as networks, devices or printers.

11. Limitation of liability

Except in cases of our intent or gross negligence, our liability is limited to direct and ordinary damage, up to the total fees you paid us in the 12 months before the month in which the cause arose.

12. Suspension and removal

If you break these Terms or fail to pay, we may suspend your use or remove your registration without notice.

13. Anti-social forces

You confirm that you are not, and will not become, a member of an organised crime group or other anti-social force.

14. Changes to these Terms

We may change these Terms in line with the Civil Code. Changes take effect when posted on the Service; for changes that are unfavourable to users, we will give notice a reasonable time in advance.

15. Governing law and jurisdiction

These Terms are governed by the laws of Japan. The Saitama District Court has exclusive jurisdiction in the first instance over any dispute about the Service.

Last updated: October 29, 2026
PRIME HUB Inc.