Privacy Policy

This is a translation for convenience. If there is any difference, the Japanese version prevails.

PRIME HUB Inc. ("we") handles personal information in Prime POS ("Service") in line with Japan's Act on the Protection of Personal Information and other laws, as follows.

1. Information we collect

• Owners and staff: name, email address, password (stored encrypted), store name and address, and the image of the food business permit
• Payments: Pro payments are processed by our payment provider; we never receive or store card numbers. We keep only the customer ID and subscription status.
• Your customers: name, phone number, email address and delivery details entered for online bookings and delivery orders
• Usage: access times, IP address, browser type, activity logs, and questions typed into the support chat

2. How we use it

• To provide the Service, confirm identity and manage sign-in
• To charge fees and manage plans
• To answer enquiries and send important notices (plan end dates, changes to terms)
• To prevent misuse, investigate problems and keep the Service secure
• To improve the Service and build new features (as statistics that do not identify anyone)

3. Information about your customers

Information that customers enter for bookings or delivery orders is used by each store to handle them. We handle it only as needed to provide the Service. Each store is responsible for managing it properly.

4. Sharing with third parties

We do not give personal information to third parties without consent, except where required by law.

5. Service providers

We may use the following providers as needed, under appropriate supervision:

• Payments: Stripe, Inc. (USA) and its affiliates (including Stripe Japan K.K.). Name, email address and card details are sent directly to Stripe for payment. The USA has no comprehensive privacy law equivalent to Japan's, but Stripe applies security measures in line with international standards such as PCI DSS. For the US system, see the information on foreign privacy systems published by Japan's Personal Information Protection Commission.
• Server hosting: a hosting company in Japan
• Email sending: a hosting company in Japan

6. Security

We use encrypted connections (https), encrypted password storage, access controls and daily backups to prevent leaks, loss or damage.

7. Cookies

The Service uses cookies and browser storage to keep you signed in and to remember your language. We do not use advertising cookies. We do not use outside analytics services. Questions typed into the support chat are kept (the latest 300) to improve the answers.

8. Retention

We keep personal information for as long as it is needed and then delete it properly. When a store is deleted, its data is removed except for safety backups.

9. Your requests

If you ask us to disclose, correct, stop using or delete your personal information, we will confirm your identity and respond without delay as the law requires. To delete your account and store data, see this page.

10. Contact

PRIME HUB Inc.
749-5 Oeda, Kasukabe-shi, Saitama 344-0023, Japan
Ramesu Katori, Representative Director
Contact: [email protected]

11. Changes

We may update this policy when needed and will announce important changes on the Service.

Last updated: October 29, 2026
PRIME HUB Inc.