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FAQ

Frequently asked questions

Questions restaurants often ask before they start.

Questions and answers

What is Prime POS?

A POS register and QR ordering system for restaurants. Order entry, tables, payment, receipts, kitchen printers and sales reports work in the browser. It is run by PRIME HUB Inc.

What kind of restaurants can use it?

Any restaurant that takes orders at the table: restaurants, cafés, izakaya, ramen and curry shops and more. Takeaway and delivery orders are supported too.

Does it work on iPad?

Yes. Order entry, payments and sales work in the iPad browser. Automatic printing is done from the Android app, so printing needs an Android device.

Does it work on iPhone?

Yes. The POS opens in the iPhone browser, so staff can use a phone to take orders at the table.

Does it work on Android?

Yes. It works in the browser, and the Android app adds direct printing and automatic cash drawer opening.

Does it support receipt printers?

80mm and 58mm thermal printers (ESC/POS) on Wi-Fi or LAN, and Bluetooth printers through the Android app. A4 receipts can also be issued.

Does it support kitchen printers?

Yes. Each category can print on its own printer, and a void ticket prints when an item is cancelled.

Does it support a cash drawer?

A cash drawer connected to the receipt printer opens automatically at payment.

Does it support QR code ordering?

Yes. Guests order from the table QR code on their own phones. No app is needed; it is part of Pro, with a 30-day free trial.

Can I manage several stores?

Yes, from one account. Each additional store uses the Pro plan.

Can staff from abroad use it?

The POS, admin screen and kitchen display switch between Japanese and English, and you can choose the kitchen ticket language.

How much does it cost?

Your first store can use the Free plan. Pro is ¥1,400 a month or ¥14,000 a year per store, tax included.

What happens if the internet goes down?

The POS keeps taking orders, printing kitchen tickets and taking payments, and sends everything when the connection returns.

Does it connect to card payment terminals?

There is no automatic link to card terminals. Take the payment on your own terminal, then record the method on the POS.

Can I bring my menu from another POS?

Yes. Import items, prices, costs and options by CSV.

Related features and guides

Start with one store, free.

Sign-up takes a few minutes, with no setup fee or contract. You can also try Pro free for 30 days.