What is QR code ordering for restaurants?

How QR ordering works

Each table has its own QR code. When guests scan it with their phone, the menu opens in the browser, and the orders they place go straight to the POS and the kitchen. It is also called mobile ordering or self-ordering.

Benefits

• Less time taking orders, so peak times work with fewer staff
• Fewer mistakes, because the guest's choice arrives as chosen
• Easier to choose with photos and descriptions, including menus in other languages
• Menu changes show at once: sold-out items and new prices update faster than a printed menu

Drawbacks and how to handle them

• Guests who do not use smartphones: keep the option for staff to take orders on the POS.
• Prank orders after payment: choose a system where the previous guests' phones cannot order once the bill is paid.
• Less contact with guests: use the time saved to explain dishes and make recommendations.

What to check

Check that guests do not need to install an app, that options (spice level, size) can be chosen, and that orders print in the kitchen automatically. Prime POS QR ordering (Pro plan) does all of this (Prime POS QR code ordering).